Terms & Conditions

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By placing an order on our website, you agree to be bound by these terms and conditions. Please read them carefully before making a purchase.
1. Definitions
In this document, unless the context indicates otherwise, the following terms shall have the meanings assigned to them below:
– “We”, “us” or “our” means MKM Essentials a company registered in South Africa with registration number 2020/903391/07 and with its principal place of business at 74 Langeveldt Road Vorna Valley Midrand.
– “You” or “your” means the customer who places an order on our website.
– “Goods” means the products that we offer for sale on our website.
– “Order” means your request to purchase goods from us, as submitted on our website.
– “Website” means our online platform located at http//:www.mkmladiesessentials.com.
2. Ordering and Payment
– You can place an order on our website by selecting the goods you wish to purchase and following the checkout process. You will be required to provide your personal and payment details, as well as your delivery address.
– By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
– Your order is subject to our acceptance and availability of the goods. We will send you an email confirmation once we have accepted your order and dispatched the goods. A contract between you and us will only be formed when we send you this email confirmation.
– The price of the goods will be as displayed on our website at the time of your order, unless there is an obvious error. We reserve the right to correct any errors in pricing before accepting your order.
– The price of the goods does not include VAT at the applicable rate in South Africa. The price does not include delivery charges, which will be added to your total amount during the checkout process.
– You can pay for your order using any of the payment methods available on our website. We use a secure payment gateway to process your payment and we do not store your payment details. You are responsible for ensuring that your payment details are correct and that you have sufficient funds to complete the transaction.
3. Delivery
– We will deliver the goods to the address you provided during the checkout process. You are responsible for ensuring that the address is correct and that someone is available to receive the goods at the time of delivery.
– We will use our best efforts to deliver the goods within 3 – 4 working days after accepting your order, depending on your location and availability of stock. However, we do not guarantee delivery dates and times, and we will not be liable for any delays or failures in delivery.
– On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification and sign for receipt of the goods.
– If you are not satisfied with the condition or quantity of the goods delivered, you must notify us within 24 hours of delivery by contacting us. You must also retain the original packaging, delivery note and invoice for inspection. We may ask you to return the goods to us or arrange for their collection at our cost.
4. Returns and Refunds
– If you are not completely satisfied with your purchase, you may return it for a full refund within 14 days from date of receipt, provided that:
– The goods are undamaged and in their original packaging, including all accessories and any promotional items;
– The goods have not been used or altered in any way;
– You have proof of purchase, such as the invoice or delivery note; and
– You contact us to arrange for collection or return of the goods.
– We will process your refund within 21 working days after receiving and inspecting the returned goods. We will refund you using the same payment method that you used for your purchase.
– Please note that we do not accept returns or refunds for airtime bundles, data bundles or any other digital products that are sent directly to your cellphone number or email address.
5. Ownership and Risk
– Ownership of the goods will pass to you upon delivery of the goods or upon receipt of full payment, whichever is later.
– Risk of loss or damage to the goods will pass to you upon delivery of the goods or upon receipt of full payment, whichever is earlier.
6. Warranty
– We warrant that the goods are free from defects in materials and workmanship for a period of 2 months from date of purchase, unless otherwise specified on our website or on the product packaging.
– This warranty does not cover normal wear and tear, misuse, abuse, negligence, accidents, alterations, exposure to extreme temperatures or humidity, improper application, skin reaction, or any other causes beyond our reasonable control.
– If you discover a defect in the goods within the warranty period, you must notify us as soon as possible by contacting us. You must also provide us with proof of purchase, such as the invoice or delivery note, and a description of the defect.
– We may ask you to return the goods to us  for inspection and  replacement at our discretion. We will bear the cost of return and delivery of the goods, provided that you follow our instructions for returning the goods.
– This warranty is in addition to and does not affect your statutory rights as a consumer.
7. Limitation of Liability
– To the extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or in connection with these terms and conditions, the use of our website, the purchase or use of our goods or services, or any delay or failure in delivery.
– Our total liability to you for any claim arising out of or in connection with these terms and conditions, the use of our website, the purchase or use of our goods or services, or any delay or failure in delivery, will not exceed the price paid by you for the goods or services that gave rise to the claim.
– Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of statutory implied terms, or any other liability that cannot be excluded or limited by law.
8. General
– These terms and conditions constitute the entire agreement between you and us regarding the purchase and use of our goods and services. They supersede any previous
agreements, communications, representations or understandings between you and us on the same subject matter.
– These terms and conditions are governed by and interpreted in accordance with the laws of South Africa. Any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of South Africa.
– If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed from the rest of these terms and conditions and will not affect the validity and enforceability of the remaining provisions.
– We may assign or transfer our rights and obligations under these terms and conditions to another party without your consent. You may not assign or transfer your rights and obligations under these terms and conditions to another party without our prior written consent.
– We may update or amend these terms and conditions from time to time without notice to you. The updated or amended terms and conditions will apply to your orders placed after the date of such update or amendment. You are advised to check these terms and conditions regularly for any changes.